Frequently Asked Questions

All reservations must be guaranteed with a credit card valid at the date of the start of your stay, unless otherwise specified.

No cancellation charge applies prior to 12:00 (local time), up to 1 day prior to arrival. Beyond that time, the first night will be charged.

The room is available from 3:00PM.

The check-out time is 11:00AM.

Accommodation and breakfast are free of charge for 1 child under 12 years, who is sharing parents’ room and utilising existing bedding.

As the safety of our guests is our utmost priority, please note that any cooking of food with the usage of any appliance is strictly prohibited in our guestrooms. The hotel reserves the right to charge the guest(s) for any damage costs incurred.

The hotel reserves any right to charge our guest(s) the cost of rectifying damage or soiling, caused by accidental, deliberate, negligent or reckless act(s) of the guest(s) to the hotel’s property, structure or items.

Our facilities include a 24-hour Fitness Centre, an outdoor pool, kids’ pool, Hospitality Lounge and parking facilities.

The nearby attractions include the Singapore Flyer, ArtScience Museum, Merlion Park and Indian Heritage Centre. For shopping, you may explore City Square Mall right opposite the hotel and the 24-hour Mustafa Centre just next door to the hotel. You can also take the MRT from Farrer Park station, which is just a 3-minute walk away from the hotel – to HarbourFront station and take the shuttle bus or monorail to Sentosa Island.

Complimentary parking at Novotel Singapore on Kitchener is available for all our in-house guests.

Yes, Novotel Singapore on Kitchener has an outdoor pool and a kids’ pool.